Help & support
Frequently asked questions
Helpful details about accounts, saved fragrances, product availability, and checkout.
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How do I access the fragrance store?
The signed-out home page currently shows a maintenance notice. Existing customers can sign in, or create an account, to access the store when it is available.
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Can I check out without a Scent Realm account?
Yes. A Scent Realm account is for account features such as syncing saved fragrances. Shopify-hosted checkout supports guest checkout, so you do not need to create a Scent Realm account to place an order.
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Where do I enter delivery and payment details?
Checkout is hosted by Shopify. You enter the details needed to complete an order in Shopify’s checkout, and Shopify processes the payment.
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How do saved fragrances work?
To save favorites, sign in to your Scent Realm account and connect your Shop account using the Shop sign-in button. Your saved fragrances then sync with your account.
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Where do products, prices, and availability come from?
The live Shopify catalog is the source of product details, prices, and availability. If a product is not published in Shopify, it will not appear in the store.
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Where can I find shipping, returns, or cancellation terms?
Review the seller’s current terms before ordering and the details shown in Shopify checkout. The Scent Realm’s public policy details are being finalized; no shipping or return terms are promised here.